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TST Production Status
Operational
Updated: (UTC)
Agent Outage
Agent
Operational
Monitoring

A brief outage occurred in the agent console due to an infrastructure change. The change was reverted and we are continuing to monitor the recovery. Please reach out to helpdesk@tstllc.net for any questions.

(UTC)
Consumer Confirmations Failing to Load
Platform
Degraded
Monitoring

Arrival Guides functionality has been disabled until further investigation can be performed. Users can once again reach their confirmations. Please reach out to helpdesk@tstllc.net for any questions.

(UTC)
Identified

We've determined that a failure in the Arrival Guides services is causing a problem with Consumer Confirmations loading. We are disconnecting the Arrival Guides feature while we investigate further. Please reach out to helpdesk@tstllc.net for any questions.

(UTC)
COMPONENTS
MAINTENANCE
ISSUE HISTORY
Components
Hotel
Operational
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Car
Operational
icon
Air
Operational
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Cruise
Operational
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Activity
Operational
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Insurance
Operational
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Tour
Operational
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Prepack
Operational
icon
Agent
Operational
icon
Platform
Degraded
icon
Backoffice
Operational
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Maintenance
No upcoming or ongoing maintenances reported
Issue History
Agent Outage
Agent
Operational
Monitoring

A brief outage occurred in the agent console due to an infrastructure change. The change was reverted and we are continuing to monitor the recovery. Please reach out to helpdesk@tstllc.net for any questions.

(UTC)
Consumer Confirmations Failing to Load
Platform
Degraded
Monitoring

Arrival Guides functionality has been disabled until further investigation can be performed. Users can once again reach their confirmations. Please reach out to helpdesk@tstllc.net for any questions.

(UTC)
Identified

We've determined that a failure in the Arrival Guides services is causing a problem with Consumer Confirmations loading. We are disconnecting the Arrival Guides feature while we investigate further. Please reach out to helpdesk@tstllc.net for any questions.

(UTC)
No issues reported.
No issues reported.
Consumer Confirmations Failing to Load
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
Air Partial Outage
Resolved

The partial Air Outage is resolved. Agent users will have experienced disruption of Air Search availability starting from approximately 6:15 Eastern until approximately 8:45 Eastern. Please reach out to helpdesk@tstllc.net for any questions.

(UTC)
Investigating

We are currently experiencing a partial outage of Air Search. Our team is working to identify the root cause and fix the issue. Please reach out to helpdesk@tstllc.net for any questions.

(UTC)
No issues reported.
Car Outage from Traffic Spike
Resolved

An issue was found within TST Infrastructure which caused the Car product's inventory cache to become overloaded and unavailable while it recovered. A cleaning procedure for this cache had been failing to run correctly and has now been fixed.

(UTC)
Monitoring

Monitoring for any further incidents while we investigate the root cause.

(UTC)
Identified

The application has recovered but we are investigating the outage still.

(UTC)
Investigating

A large traffic spike against the Car Shopping Funnel brought down the application for ~22 minutes.

(UTC)
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
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