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TST Production Status
Operational
Updated: (UTC)
TTC Guided Tour Content Disabled
Tour
Degraded
Monitoring

Due to a recently discovered payment processing issue with our tour provider, TravCorp (TTC), we have temporarily disabled TTC for all agent and consumer bookings.

We are working closely with TTC’s API and payment teams to resolve this as quickly as possible. If your club has booked a tour with TTC over the last few weeks, your booking may not have been successful, and we will reach out to you directly with next steps.

We understand that integrating TTC into our tour content is highly anticipated and long overdue. Unfortunately, this situation was caused by an issue with their internal systems, and we are doing everything we can to get it up and running again soon.

Please reach out to helpdesk@tstllc.net with any questions.

(UTC)
COMPONENTS
MAINTENANCE
ISSUE HISTORY
Components
Hotel
Operational
icon
Car
Operational
icon
Air
Operational
icon
Cruise
Operational
icon
Activity
Operational
icon
Insurance
Operational
icon
Tour
Degraded
icon
Prepack
Operational
icon
Agent
Operational
icon
Platform
Operational
icon
Backoffice
Operational
icon
Maintenance
No upcoming or ongoing maintenances reported
Issue History
TTC Guided Tour Content Disabled
Tour
Degraded
Monitoring

Due to a recently discovered payment processing issue with our tour provider, TravCorp (TTC), we have temporarily disabled TTC for all agent and consumer bookings.

We are working closely with TTC’s API and payment teams to resolve this as quickly as possible. If your club has booked a tour with TTC over the last few weeks, your booking may not have been successful, and we will reach out to you directly with next steps.

We understand that integrating TTC into our tour content is highly anticipated and long overdue. Unfortunately, this situation was caused by an issue with their internal systems, and we are doing everything we can to get it up and running again soon.

Please reach out to helpdesk@tstllc.net with any questions.

(UTC)
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
TTC Guided Tour Content Disabled
TST Infrastructure Outage
Resolved

We have confirmed there are no outstanding symptoms from the outage. Review of the cause continues and a report will be provided of the details of the incident. Please reach out to helpdesk@tstllc.net with any questions.

Incident report: https://tstllc.zendesk.com/hc/en-us/articles/48308457351949-TST-Incident-Report-19-August-2026

(UTC)
Monitoring

The TST Platform is back online and fully functional. We are continuing to monitor for any effects from the outage. The platform was unavailable from approximately 9:56 AM ET to 10:09 AM ET . Please reach out to helpdesk@tstllc.net with any questions.

(UTC)
Identified

The issue has been identified and updates are being applied to our infrastructure. Application is beginning to recover while we review all changes. Please reach out to helpdesk@tstllc.net with any questions.

(UTC)
Investigating

TST is currently expericing an outage due to an infrastructure problem in our AWS Hosting. We are investigating and will provide more updates as soon as we can. Please reach out to helpdesk@tstllc.net with any questions.

(UTC)
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
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